SERVING THE PNW & SURROUNDING AREAS - 24/7 Emergency Service

Commercial Operations and Maintenance

Commercial Operations and Maintenance

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Our On-site programs

On-site Programs have been established in many counties around the country to protect public health. These “O&M” programs ensure that newly installed on-site sewage systems are properly designed, sited and constructed. Minimum standards have been developed to reduce the risk of contaminating drinking, ground, and surface waters, as well as reduce the risk of public exposure to untreated sewage.

Northwest Cascade has certified operation & maintenance technicians and specialists who will verify that your system is operating within its design parameters to meet the requirements of the local jurisdictions. They can also complete the necessary paperwork required by your county.

What we do during an O&M inspection
  • Determine sludge, scum and liquid levels in each of the compartments of all tanks in the system.
  • Check operation and dosing of any pumps in the system.
  • Inspect drain field area.
  • Ensure that all components are in good working condition.
 

Counties have different requirements:

Preferred Provider for Plumbing & Septic Services in Kitsap, Mason, Thurston, Pierce and S. King County - FloHawks Plumbing + SepticFloHawks is licensed in nine (9) western Washington counties for Operation and Maintenance and septic pumping. Our friendly, knowledgeable technicians are trained to inspect and complete the required paperwork for each county. They also have the expertise to diagnose and repair any deficiencies found during the inspection.

We are listed as a preferred provider in the following counties in the state of Washington:

  • Kitsap County
  • Mason County
  • Pierce County
  • S. King County
  • Thurston County

List of ATUs We Maintain
Nibbler, Nibbler Jr., Nibbler Light, Whitewater, Fast, Norweco, Multiflo, and all other non-proprietary devices.

Statement on Flat-Rate Pricing

For most residential work we can quote what the completed price will be when you place your order. We also have set prices on many septic accessories, i.e., riser and lid installations baffles, etc.

Contact the professional team at Flohawks for your commercial plumbing needs.

The image conveys the availability of 24-hour emergency service, featuring bold text or icons that highlight round-the-clock assistance. It likely includes elements such as a clock or emergency symbol to emphasize the urgency and reliability of the service. This image is particularly relevant to residents of Washington State, especially those in King and Pierce County, who may require immediate, expert help with their tankless water heaters at any time. The visual message underscores the company's commitment to being there for its customers whenever they need it most, providing prompt, professional service to address any issues. Whether it’s late at night or during the day, this 24-hour emergency service ensures peace of mind, knowing that help is always just a phone call away.

CONTACT US

    OUR SERVICES

    Isaiah Taylor

    Service Advisor

    Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

    Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

    At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

    Kevin Elbert

    Service Advisor

    Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

    Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

    In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

    Stephen Redford

    Service Advisor

    Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

    Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

    Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

    Janie “J” Kirkland

    Service Advisor Assistant

    Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

    J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

    Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

    Carl Evanson

    Service Advisor

    A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

    Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

    When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

    Luke Schneider

    Service Advisor Assistant

    Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

    Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

    When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

    Crystal Lyons

    Service Advisor Assistant

    Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

    Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

    Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.