SERVING THE PNW & SURROUNDING AREAS - 24/7 Emergency Service

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Flohawks Privacy Policy

Your Privacy is Important to Us

Welcome to our web site (the “Site”). This Site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions and notices contained below (the “Agreement”). Please read them carefully. By using or accessing this Site or submitting an order through this Site, you indicate that you have read and understood this Agreement, and agree to be bound by the terms and conditions contained herein.

If you do not accept this Agreement, do not access and use the Site. We may revise this Agreement at any time without notice. We encourage you to review the Site and these terms periodically for any updates or changes.

Privacy Statement

We recognize, respect, and protect the privacy of our customers. Your privacy and personal information are held in trust when you shop online with us. Our customer’s information stays with us and our third-party licensors – no one else will see it. Although we do not sell, rent, trade or share personal information regarding or provided by our customers, when visiting our site, third parties may place cookies on user’s browsers for targeted advertising purposes. The information collected by these cookie identifiers will determine your IP address and your website activity. This data may be used by third parties to better target advertising on other sites based on the user’s online activity.

Users can opt out of receiving targeted advertising by visiting the DAA opt-out site www.aboutads.info or the NAI opt-out site at www.networkadvertising.org/choices. This does not apply to your personal data which we may require for an appointment or payments sent to our Site online. Any information received by us is held with the utmost care and security. All information is stored on a secured server and is not accessible to other third parties. If you do not wish your information to be processed online you do have the option of placing an order over the phone. We use customer information for the sole purpose of scheduling an appointment, processing your order or contacting you if necessary. We do provide you with the option of receiving special promotions and offers from the Site via e-mail or US mail when you are setting up your account.

The image conveys the availability of 24-hour emergency service, featuring bold text or icons that highlight round-the-clock assistance. It likely includes elements such as a clock or emergency symbol to emphasize the urgency and reliability of the service. This image is particularly relevant to residents of Washington State, especially those in King and Pierce County, who may require immediate, expert help with their tankless water heaters at any time. The visual message underscores the company's commitment to being there for its customers whenever they need it most, providing prompt, professional service to address any issues. Whether it’s late at night or during the day, this 24-hour emergency service ensures peace of mind, knowing that help is always just a phone call away.

CONTACT US

    OUR SERVICES

    Isaiah Taylor

    Service Advisor

    Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

    Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

    At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

    Kevin Elbert

    Service Advisor

    Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

    Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

    In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

    Stephen Redford

    Service Advisor

    Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

    Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

    Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

    Janie “J” Kirkland

    Service Advisor Assistant

    Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

    J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

    Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

    Carl Evanson

    Service Advisor

    A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

    Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

    When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

    Luke Schneider

    Service Advisor Assistant

    Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

    Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

    When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

    Crystal Lyons

    Service Advisor Assistant

    Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

    Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

    Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.