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How to Know When It’s Time for a New Toilet

There are some features of your home that you likely take for granted. Your toilet is probably one of them. It’s always there and it does what it’s supposed to do. So what happens when it starts to malfunction? How do you know when to seek repair versus replacing it completely?

While toilets are extremely long-lasting, it’s still a good idea to keep an eye out for the telltale signs of a toilet that’s past its prime.

Here are five symptoms you should look into replacing your outdated toilet.

Cracks in the Tank

If you’ve noticed puddles of toilet water around the bowl, this is a significant sign that there’s damage. While some smaller cracks can be sealed by one of our qualified plumbers, it’s a good idea to have it inspected. Larger cracks may be more trouble than they’re worth, so replacing the toilet altogether is your best option.

Yellowing Porcelain

While discoloration may not seem like a major issue, it’s an indicator of old age. This likely means that your toilet is less efficient and is costing you more on your water bill than is necessary. Newer toilets come with better flushing efficiency, using less water per flush. It can decrease your water bill and make your home more eco-friendly!

An old toilet is also a warning sign that your toilet is on its way out anyway, so now is an excellent time to get ahead of the game and replace it before it breaks!

Repeated Repairs

If you’ve got the emergency plumbing repair number on speed dial, you may want to consider replacing the toilet altogether. While toilet repairs can happen, it’s not typical to have to make repairs every few months.

By installing a new toilet, you can save yourself money on repairs and upgrade to a more efficient one that cuts down on the water bill.

It Takes Forever to Flush

Running water or toilets that don’t flush like they should are signs that something is probably wrong. This is usually caused by a flapper valve that doesn’t seal, which is an easy fix. However, if this repair doesn’t solve the problem, installing a new toilet might just save you money in the long run.

If you’re looking to replace or upgrade your toilet, call [company_name] today for reliable toilet installation in Puyallup!

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Isaiah Taylor

Service Advisor

Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

Kevin Elbert

Service Advisor

Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

Stephen Redford

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Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

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Service Advisor Assistant

Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

Carl Evanson

Service Advisor

A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

Luke Schneider

Service Advisor Assistant

Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

Crystal Lyons

Service Advisor Assistant

Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.