SERVING THE PNW & SURROUNDING AREAS - 24/7 Emergency Service

What’s That “Rotten Egg” Smell?

A sewer gas odor can come from your household septic system or the sanitary sewer system. If you notice a foul smell that is causing a problem in your home, it may be sewer gas.

WHAT IS SEWER GAS?
Septic StenchSewer gas is a complex mixture of toxic and non-toxic gasses that can be present at varying levels depending upon the source. It is formed during the decay of household waste, typically the anaerobic decomposition of sewage and sludge.

Sewer gas is mostly methane, which is odorless, but it’s almost always mixed with other gasses, the most common being hydrogen sulfide (chemically, H2S). Sewer gas can also contain ammonia, carbon dioxide, sulfur dioxide, nitrogen, and, hydrogen. Methane gas can displace oxygen, especially in a confined space, and be deadly.

The hydrogen sulfide gas results from decomposing organic material and can be produced by human and animal wastes. At low levels, it has a strong odor similar to rotten eggs. Under normal conditions, hydrogen sulfide is colorless, flammable gas. Besides the offensive odor, sewer gas can be hazardous, especially over an extended period.

IS IT DANGEROUS?
Fortunately for us, we can generally smell Hydrogen Sulfide (H2S) at very low levels and far below what could be toxic so smelling the gas does not always mean that it will make you sick. However, at higher levels, your nose can become overwhelmed by the gas, and we lose our ability to smell it. At higher levels, H2S gas can make you sick and could be fatal. Although hydrogen sulfide is a toxic gas, it will not harm people at the concentrations that exist in a house with sewer gas odor problems. Not enough gas is generated in the sewers for concentrations to approach the dangerous level in the home.

However, if a person were to enter a tunnel, hole, or tank that contained sewage undergoing anaerobic breakdown (such as your septic tank), there is a chance he or she could become poisoned and the impact could be fatal. Never enter your septic tank. This is a job best left to trained professionals. If your tank requires inspection, call FloHawks. We have the proper training, equipment, and expertise to safely get the job done.

WHERE DOES IT COME FROM?
Smelling Sewer GasSmelling sewer gas in your home means that something, somewhere along the plumbing lines isn’t working as it should. A common source of sewer gas odors in the home is a “dry trap.” All drains to a sewer system have a “P” shaped trap that is usually filled with water, which provides a seal to keep out sewer gas. A dry trap occurs when a sink, shower, floor drain, or toilet is not used for a long time, and the water in the trap eventually evaporates out, allowing the sewer gas to enter. If you have a dry trap, the solution is relatively simple – you can pour a quart or so of water into your sinks, showers, tubs, and floor drains to make sure the unused drain traps are filled with water.

Another possible source of sewer gas is a break or leak in the sewer drain line that allows sewer gas to seep into a crawl space or basement, and then into your home. Clogged drains or a blockage at the septic tank can also cause sewer gasses to back up into the building. Unfortunately, this solution is not a simple do-it-yourself. But FloHawks can help.

Our trained and experienced professionals provide inspections, line cleaning, and can repair your system to get it back in working order – without the extra sewer smells. Call FloHawks anytime at 1-800-356-4295 or use our convenient Schedule Your Service to schedule a time that’s best for you.

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OUR SERVICES

Isaiah Taylor

Service Advisor

Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

Kevin Elbert

Service Advisor

Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

Stephen Redford

Service Advisor

Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

Janie “J” Kirkland

Service Advisor Assistant

Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

Carl Evanson

Service Advisor

A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

Luke Schneider

Service Advisor Assistant

Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

Crystal Lyons

Service Advisor Assistant

Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.