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The FloHawks logo embodies strength and reliability in Washington State's King and Pierce County. A fierce hawk, rendered in bold red, white, and blue, symbolizes the company's swift and precise plumbing services. The bird's piercing gaze and outstretched wings convey a sense of vigilance and readiness to tackle any plumbing challenge. The patriotic color scheme not only represents the company's American roots but also evokes trust and professionalism. The logo's clean lines and modern design reflect FloHawks' commitment to cutting-edge plumbing solutions. This powerful visual identity serves as a beacon for homeowners and businesses seeking dependable plumbing expertise in the Pacific Northwest, promising prompt and efficient service with the precision of a hawk's flight.

1-800-FLOHAWK

SERVING THE PNW & SURROUNDING AREAS - 24/7 Emergency Service

How to Light a Water Heater Pilot Light

How to Light a Water Heater Pilot LightWhen you feel cold water coming out of your hot faucet tap for more than a minute or two, chances are good that your water heater pilot flame could have gone out. The good news is that this is one problem that can be easily solved as a DIY project or by calling your local plumber. However, don’t attempt this fix if you smell gas nearby; this could be a gas leak in the area. In that case, call 911 from outside the house for emergency assistance.

If your area is clear of the gas odor, try to find the label on your water heater that provides instructions specific to lighting the water heater model that you have. Absent that, grab your flashlight and a barbecue lighter and follow these steps:

    1. Turn off your gas regulator valve – This is a knob that can be found on the outside of the water heater where the gas pipe enters it. Once you have turned the knob to off, the excess gas should dissipate. Wait at least five minutes for this process to occur to be clear of gas flare-ups.Turn off your gas regulator valve
    2. Locate the heater’s pilot burner – This is underneath the heater. Remove its access cover.
    3. Turn the gas regulator valve to “Pilot” – Once set to “Pilot,” press on it and hold it down to start gas flowing to the pilot burner.
    4. For units with built-in pilot igniters – If your water heater has a built-in electric spark pilot igniter, you will find a red or black button labeled “Ignition” on the top or side of the gas valve. Push that to light the pilot.
    Lighting the pilot manually – If the pilot igniter is not built-in, use your barbecue lighter to apply a flame to the pilot burner. Then, press the regulator valve knob for at least a minute after the pilot is lit so the flame heats the thermocouple safety sensor that detects the live pilot flame.
    5. Slowly release the regulator valve – Turn the valve to “on” after you see that the pilot light is remaining lit.
    6. Make sure to replace the access covers that were removed during the process.

FloHawks Can Help

If you are having trouble with your water heater and are uncomfortable trying to fix it yourself, there is no reason you should feel the need to shower with cold water. FloHawks can help.

Give us a call today at (800) 356-4295 to schedule an appointment or use our online tool to schedule an appointment that best fits your schedule.

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OUR SERVICES

The image features a custom icon representing residential services, likely incorporating elements such as a house, tools, or a faucet to signify home-related services like plumbing, septic, or water heating. The icon is designed to be simple and easily identifiable, helping users quickly locate information about services tailored to homeowners. This image is particularly relevant for residents of Washington State, especially in King and Pierce County, who are looking for reliable, expert services to maintain and improve their homes. The visual underscores the company’s commitment to providing high-quality residential services, from routine maintenance to emergency repairs. It emphasizes the company’s dedication to ensuring homeowners receive professional, dependable care for their plumbing, septic, and tankless water heater needs, contributing to the comfort and safety of their homes.
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The image features a custom icon representing industrial plumbing services, likely incorporating elements such as pipes, wrenches, or factory symbols to convey the specialized nature of these services. The icon is designed to be straightforward and easily recognizable, indicating a focus on heavy-duty plumbing solutions tailored to industrial settings. This image is particularly relevant for industrial facilities in Washington State, especially in King and Pierce County, that require expert plumbing services for large-scale operations. The visual underscores the company’s expertise in managing complex industrial plumbing systems, emphasizing their capability to handle the demands of industrial environments. It highlights the company’s commitment to providing reliable, high-quality service, ensuring that industrial clients receive the specialized support they need to maintain efficient and effective plumbing systems.
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The image features a custom icon representing septic services, likely incorporating elements such as a septic tank, water droplet, or drainage pipe to signify the specialized nature of these services. The icon is designed to be clear and easily recognizable, making it simple for users to identify the septic services section of the page. This image is particularly relevant for homeowners and businesses in Washington State, especially in King and Pierce County, who need reliable septic system maintenance, repair, or installation. The visual highlights the company’s expertise in handling all aspects of septic systems, from routine inspections to emergency repairs. It emphasizes the company’s commitment to providing thorough, high-quality service, ensuring that customers’ septic systems operate efficiently and effectively, preventing costly issues and ensuring long-term reliability.

Isaiah Taylor

Service Advisor

Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

Kevin Elbert

Service Advisor

Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

Stephen Redford

Service Advisor

Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

Janie “J” Kirkland

Service Advisor Assistant

Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

Carl Evanson

Service Advisor

A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

Luke Schneider

Service Advisor Assistant

Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

Crystal Lyons

Service Advisor Assistant

Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.