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What to Do If a Pipe Bursts in Your Home

Imagine a watery disaster zone in your home, extensive damage caused and lots of headaches. This can easily be the result of a burst pipe. Prevention is obviously the best course of actions but of course unexpected emergencies are still a possibility. If a pipe ever bursts in your home, we’d love to guide you through some of the essential steps you should take to avoid as much of that headache as possible.

  1. Shut Off the Main Water Supply: As soon as you discover a burst pipe, you should immediately turn off the water supply to your home. Be prepared now and know where the main water shut-off valve is so you’re not searching for it in the event of an emergency. Once you reach the valve, turn it clockwise until it is fully closed. This will prevent further water from flooding into your home and causing more damage.
  1. Ensure Electrical Safety Next: Water and electricity are a very dangerous combination. If the burst pipe is anywhere near electrical appliances or outlets, shut off the electricity to that area of your home immediately. This will reduce the risk of electrical shocks and potential fire hazards.
  1. Identify the Source of the Burst Pipe: The next step is to try to quickly identify the source of the burst. You’ll want to look for visible cracks, holes, or bulging in the pipes. This will help you provide valuable information to the plumbing professionals if you end up needing assistance.
  1. Drain Faucets and Relieve Pressure: Once you’ve identified where the issue originated, you should open all of the faucets in your home to drain the remaining water from the pipes. This will also relieve pressure, helping to reduce the risk of additional bursts and allowing plumbers to work more effectively once they arrive. You should also flush the toilets to drain water from the tank and bowl.
  2. Call a Plumber: Time is truly of the essence when dealing with a water emergency. It’s best to call a professional plumbing service immediately to schedule an emergency repair. They are equipped with the knowledge and tools necessary to correctly assess the situation, provide a quick solution, and prevent further damage to your home.

Experiencing a burst pipe can surely be overwhelming, but knowing what actions to take and how to respond promptly can make a huge difference in minimizing any damage. By following this guide, you can take control of the situation and protect your home. Remember, when it comes to burst pipes though, time is of the essence, so don’t hesitate to reach out to FloHawks Plumbing + Septic for emergency assistance. Our experienced team is here to help you navigate some of the toughest plumbing issues!

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OUR SERVICES

Isaiah Taylor

Service Advisor

Tacoma native Isaiah Taylor has been part of the FloHawks team for four years. As a Service Advisor, he focuses on building strong relationships with customers and making sure they feel confident in the solutions being provided.

Isaiah believes the company’s culture sets FloHawks apart. He appreciates working alongside people who genuinely care about customers and take pride in doing the job right.

At 26, Isaiah is focused on building his career and continuing to grow in the industry. When he’s not working, you’ll likely find him in the gym lifting weights and staying active.

Kevin Elbert

Service Advisor

Born in Olympia and now living in Lacey, Kevin Elbert has spent 11 years serving customers with FloHawks. As a Service Advisor, he is focused on helping homeowners and businesses find solutions when plumbing or septic issues arise.

Kevin’s favorite part of the job is working with customers who need help and finding a path forward that solves the problem. He values being part of a team that takes pride in delivering dependable service when it matters most.

In his free time, Kevin enjoys staying active outdoors. Hiking, camping, fishing, photography, soccer, and travel are some of his favorite ways to spend time when he’s not at work. At home, he stays busy with his four teenagers.

Stephen Redford

Service Advisor

Stephen Redford was born in Tacoma and now lives in Gig Harbor. With 14 years at FloHawks, he’s built a reputation as both a trusted Service Advisor and a key contributor to the company’s growth and outreach.

Stephen plays a role in business development, trade shows, and marketing while also supporting service operations across multiple areas. He appreciates FloHawks’ unique culture and commitment to customer service, believing the team consistently goes above and beyond what most companies offer.

Outside of work, Stephen enjoys walking, playing golf, and riding motorcycles. He’s married to his wife, Lori, and is the proud father of three children.

Janie “J” Kirkland

Service Advisor Assistant

Janie “J” Kirkland was born in Miami, Florida, and now calls Roy, Washington, home. Despite being newer to FloHawks, joining the team mid-2025, she has already become a valued member of the Service Advisor support team.

J enjoys the strong sense of teamwork at FloHawks and the relationships she has built with the people she works alongside each day. That collaborative spirit helps the team deliver the dependable service customers count on.

Outside the office, J loves spending time outdoors, especially at the beach, as well as making memories with her family. She’s the proud mother of two sons and a grandmother to four grandchildren.

Carl Evanson

Service Advisor

A Puyallup native who now lives in Spanaway, Carl Evanson has been helping customers at FloHawks for more than 13 years. As a Service Advisor, he brings deep experience and a practical approach to solving plumbing and septic challenges.

Carl takes pride in helping customers find real solutions to their problems. At FloHawks, the philosophy is simple: if water runs through it, the team can handle it, and Carl has spent more than a decade proving that to customers across the region.

When he’s not working, Carl enjoys camping and spending time with his growing family, which includes two grown sons and seven grandchildren.

Luke Schneider

Service Advisor Assistant

Originally from the Midwest and now living in the Puyallup area, Luke Schneider has spent the past three years supporting the FloHawks service team as a Service Advisor Assistant. His role focuses on logistics and administrative coordination, making sure the details are handled so the team can deliver excellent service in the field.

Luke especially enjoys the moment when everything comes together to solve a customer’s problem. Helping turn a complicated situation into a clear plan and a successful outcome is one of the most rewarding parts of the job.

When he’s not working, Luke loves hosting and entertaining with his wife. Much of their free time is spent with family, often gathered around the table for board games and good conversation.

Crystal Lyons

Service Advisor Assistant

Born and raised in Tacoma and now living in Puyallup, Crystal Lyons has been part of the FloHawks team for four years. As a Service Advisor Assistant, she helps keep operations running smoothly while making sure customers feel supported every step of the way.

Crystal’s favorite part of the job is simple: helping people. Whether she’s assisting the service team behind the scenes or making sure customers get the answers they need, she takes pride in being part of a company that puts people first.

Outside of work, Crystal enjoys camping and spending time with her family. She’s married, and the proud mom of one daughter, and she also helps care for her niece, keeping family at the center of everything she does.